Here are answers to questions about licensing and registering Fetch. For general information about purchasing and licensing Fetch, see the Licensing help topic.

1. Why does Fetch say that my serial number is not valid when I copied it from the receipt?
2. I purchased Fetch but lost my serial number; how can I get it?
3. How should I distribute a licensed copy of Fetch to users at my educational or charitable organization?

1. Why does Fetch say that my serial number is not valid when I copied it from the receipt?

Each serial number is only valid with a certain name, the Serial Number Name, which is also included in the receipt. The Serial Number Name might be your company or organization name as opposed to your own name. Be sure you are entering the correct Serial Number Name along with the serial number. The Serial Number Name must be entered exactly as written in your receipt.

2. I purchased Fetch but lost my serial number; how can I get it?

If you purchased Fetch through eSellerate, you can go to their after-purchase support page. There you can find out your order number and serial number. If you purchased a license directly from Fetch Softworks, send an email message to serial@fetchsoftworks.com.

3. How should I distribute a licensed copy of Fetch to users at my educational or charitable organization?

We recommend that you add your institution's serial number into a copy of Fetch and distribute that copy to authorized users (e.g. by making it available for download from a server that is restricted to students and faculty, or by putting it on a CD-ROM that is only distributed to charity staff members). To add your serial number to a copy of Fetch 5.3 you should:

1. Copy Fetch 5.3 to a folder to which you have write permission.
2. Open Fetch 5.3 and dismiss the New Connection dialog if it appears.
3. Hold down Option and choose Enter Serial Number from the Fetch menu.
4. Enter your institution's Fetch serial number name and serial number.
5. Quit Fetch.
6. Control-click on Fetch and choose Show Package Contents from the Finder contextual menu.
7. [Optional] To confirm that the serial number was saved, open the Contents/Resources/License.plist file in the package contents and verify that it contains your institution's serial number name and serial number.

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